NI Schools ICT Support Service

3 hours
In stock
Manufacturer Capita
Part number ENNIICTSUPP
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    Whether you need an additional resource to work on a particular project that requires complimentary skills, or need regular assistance for your IT technician or IT Co-Ordinator, Capita can lend a helping hand with our ICT support service for schools.
    As Capita already support the IT infrastructure and network for NI schools, the schools ICT support service delivers enhanced expertise and on-site support outside of the core provision, from those who know the C2k network best. With access to engineers that hold a wealth of knowledge about the C2k solution and non C2k services, you will benefit from an improved service.

    How do you order ICT support?

    • You can pre-schedule ICT engineers throughout the academic year at a day and time that suits you, for a 3 or 6 hour period.
    • Contact Capita’s education sales team on 0844 4632 525 or e-mail CMITS-educationsalesNI@capita.co.uk detailing your support requirements.
    • Provide a Purchase Order number.
    • Capita will arrange for an engineer to visit your school.
    • An invoice will be issued by the Capita team each month in arrears

    The service includes the provision of an engineer in your school to meet your individual needs. The engineer can be available Monday to Friday from 08.30 to 16.30, excluding NI Public & Bank Holidays. The service can be purchased to cover single or multiple days and sufficient notice is required to schedule time, particularly during busy periods of the academic year.


    Specifications

    The range of services include:

    • Wireless, printer or account management
    • Hardware, AV and software management
    • Legacy network advice
    • Advice and guidance on device and application usage
    • Whiteboard assistance
    • Maintaining records of school IT stock
    • Promoting the use of interactive and mobile learning devices

    Plus much more – whatever your requirements, we can help.

    Get in touch to find out more about Capita’s Schools ICT Support Service by calling 0844 4632 525 or email CMITS-educationsalesni@capita.co.uk

    Cost is for a 3hr Session
    Please Note - this service cannot be used for installation of hardware purchased from Capita
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